FAQs
When will my product order update?
Changes normally appear on the storefront within a few minutes. Category Merchandiser processes the category first, then BigCommerce applies the new product sort values.
If the order has not changed after five minutes:
- Confirm that merchandising is enabled for the category.
- Confirm that the storefront category uses Featured Items. See Change the default product sort order.
- Force-refresh the storefront page with Ctrl+R on Windows or Command+R on macOS.
Why has an on-sale product not moved to the top?
The Boost on sale products rule only applies when every variant is discounted. Category Merchandiser also reprocesses product changes on its schedule rather than immediately, so allow time for the next scheduled run.
See Configure Boost & bury rules for the complete rule behaviour.
Why can I not view the app inside BigCommerce?
Private browsing and Safari can prevent BigCommerce apps from opening correctly inside the control panel. Category Merchandiser may offer to open in a separate tab when it detects this problem.
Use a regular, non-private window in Chrome, Firefox or Microsoft Edge.
Still need help?
Contact us and include the affected store and category, what you expected to see, and how long you waited after saving.